✨ Return & Exchange Policy

🛍️ Our Promise

We want you to love your purchase and feel confident, empowered, and seen in every piece you wear. If something isn’t quite right, we’re here to help.

🔄 Returns

• Returns are accepted within 30 days of delivery.

• Items must be unworn, unwashed, and in original condition.

• All tags and packaging should be intact.

• Customers are responsible for return shipping unless the item arrived damaged or incorrect.

🔁 Exchanges

• Exchanges are available for size or product changes within 30 days.

• We’ll ship your replacement once the original item is received and inspected.

• If the item you want is out of stock, we can issue store credit or a refund.

❌ Non‑Returnable Items

To keep our standards high, we cannot accept returns on:

• Worn or washed items

• Sale or clearance items

• Custom or personalized pieces

📦 Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery. We’ll make it right quickly — replacements or refunds are fully covered.

💳 Refunds

• Refunds are issued to the original payment method.

• Please allow 5–10 business days for processing after we receive your return.

📬 How to Start a Return

Email us at helloidentitysignature.com with:

• Your order number

• The item(s) you want to return or exchange

• A brief note about the reason

We’ll reply with next steps.

🚚 Shipping Policy

💌 Processing Time

Every order is packaged with intention and care.

• Please allow 2–4 business days for processing before your order ships.

• During launches, holidays, or sales, processing may take an additional 1–2 days.

You’ll receive a confirmation email once your order is placed and another when it ships.

📦 Packaging

Your items are packaged to reflect the heart of our brand: identity, purpose, and empowerment.

• Tees are folded neatly and sealed in protective mailers.

• Larger orders may ship in branded boxes.

• We aim to use eco‑friendly or recyclable packaging whenever possible.

🚚 Shipping Methods & Costs

Shipping rates are calculated at checkout based on your location and order weight.

U.S. Shipping

• Standard Shipping: Typically 3–7 business days

• Expedited Shipping: Typically 2–3 business days

• Priority Shipping: Typically 1–2 business days

International Shipping

• Available to select countries

• Delivery times vary by destination (usually 7–21 business days)

• Customs fees or import taxes are the customer’s responsibility

💲 Shipping Costs

Shipping costs are automatically calculated at checkout.

• Standard shipping is usually the most affordable option.

• Free shipping promotions (when available) will be clearly displayed on our site.

📍 Order Tracking

Once your order ships, you’ll receive a tracking number so you can follow your package every step of the way.

🚫 Lost, Stolen, or Delayed Packages

We are not responsible for:

• Packages marked as delivered but not received

• Delays caused by the carrier

• Incorrect addresses entered at checkout

If an issue arises, we’ll do our best to help you navigate next steps with the carrier.

✏️ Address Changes

If you need to update your shipping address, please contact us within 12 hours of placing your order. After that, we cannot guarantee changes.

📨 Questions?

We’re here to help. Email us a helloidentitysignature.com with any shipping questions or concerns.

👕 Product Details

✨ Fit & Sizing

Our tees are designed for everyday comfort with a classic, unisex fit that works beautifully for all body types.

• True‑to‑size with a relaxed feel

• Size up for an oversized look

• Ribbed neckline for structure and durability

🧵 Material

Crafted from soft, breathable cotton blends that hold their shape and color over time.

• Most tees are 100% cotton or cotton‑rich blends

• Smooth, mid‑weight fabric for all‑season wear

• Designed for comfort without sacrificing durability

  
  

🧼 Care Instructions

To keep your tee — and the message it carries — looking its best, we recommend:

• Machine wash cold with like colors

• Turn garment inside out to protect the design

• Use mild detergent

• Do not bleach

• Tumble dry low or hang to dry for longest life

• Avoid ironing directly on the printed design

💎 What Makes This Product Special

Each tee is more than fabric — it’s a declaration.

• Designed to remind you that you are chosen, called, and crowned

• Created to help you walk boldly in your identity and purpose

• Printed with long‑lasting inks so your message stays vibrant

• Packaged with intention, encouragement, and care

You aren’t just buying a shirt — you’re wearing a statement that speaks life.

🌟 Why You’ll Love It

• Soft, comfortable everyday wear

• Durable enough for repeated washes

• Meaningful designs that spark confidence and conversation

• A perfect gift for anyone stepping into their identity

📏 Size Guide

✨ Representation Matters

Our fit descriptions highlight Black men and women because representation is powerful — and everyone deserves to see themselves reflected. These notes help all customers choose their best fit, and the measurements below apply universally.

🧍🏾‍♀️ Fit Notes for Women

• Slim/Athletic Build: True‑to‑size for a fitted look; size up for relaxed

• Curvy/Fuller Bust: Size up for extra comfort in the chest and hips

• Plus Size: Tees maintain shape without clinging; size up for added room

🧍🏾‍♂️ Fit Notes for Men

• Athletic/Muscular Build: True‑to‑size for a classic fit; size up for more room in shoulders

• Average Build: True‑to‑size for everyday comfort

• Big & Tall: Size up for additional length or a relaxed feel

📐 Unisex Tee Measurements (in inches)

(Works for all body types)

🎯 How to Choose Your Best Fit

• Choose your usual size for a classic everyday fit

• Size up for an oversized or streetwear look

• Size down only if you prefer a more fitted silhouette

• Women who prefer a closer fit may size down one